Support

01Getting in touch

Write to support@kardunas.com. We read every message. To get a useful answer on the first reply, it helps to include:

• which application you are using, and its version
• your device and operating system version — for example, iPhone 15, iOS 18.2
• what you expected to happen, and what happened instead
• the steps that lead to the problem, if you can reproduce it
• a screenshot or screen recording, if the problem is visual

02Applications

Our applications are in development and are not yet published. When each one is released, its support notes, privacy policy and terms will be linked here and from its App Store or Google Play listing.

03Purchases, subscriptions and refunds

Purchases made inside our applications are processed by Apple or Google, not by us. That means billing, subscription management, cancellation and refunds are handled by the store you bought from, under its own terms:

• Apple — manage subscriptions in Settings on your device, and request refunds at reportaproblem.apple.com
• Google Play — manage subscriptions and request refunds in the Google Play Store app or at play.google.com

We cannot issue refunds directly or see your payment details. If the store declines a refund and you believe there are grounds we should know about, write to us and we will look at it.

04Data protection requests

To ask what personal data we hold about you, to have it corrected or erased, or to exercise any other right under the UK GDPR, email support@kardunas.com with "Data request" in the subject line.

Tell us which application the request concerns and give us enough detail to find your records. We may ask you to confirm your identity first — this is to make sure we do not hand your data to someone else. Requests are free and we will respond within one month.

Full detail is in our Privacy Policy.

05Deleting an account

Where an application uses an account, you can start deletion from inside that application. If you cannot reach the option — for example because you can no longer sign in — email us and we will handle it for you.

Deleting an account is separate from cancelling a paid subscription. If you have a subscription you also want to stop, cancel it through Apple or Google as described above; deleting your account does not cancel it, and cancelling it does not delete your account.

06Reporting a security issue

If you believe you have found a security vulnerability in one of our applications or services, please report it to support@kardunas.com with "Security" in the subject line, and give us a reasonable opportunity to fix it before disclosing it publicly. We appreciate reports made in good faith and will not pursue action against researchers who follow this.

07Company enquiries

Business, press and legal correspondence goes to the same address, or by post to Kardunas Ltd, 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.